tinytags –  Returns policy

At tinytags, we are committed to providing high-quality products designed for children and families. We take pride in our products and want you to be satisfied with your purchase. However, we understand that sometimes situations may arise where you need to return or replace your Tinytags products. This Returns Policy outlines the guidelines for such circumstances.

To complete your return, we require a receipt or proof of purchase.

Returns Policy for Tinytags

1. Returns and Refunds: If you receive a defective or damaged product please contact our customer support team at [email protected] within 14 days of receiving the product. We will assess the issue and, if applicable, provide a replacement or a refund.

2. Return Eligibility: To be eligible for a return or refund, the following conditions must be met:

• The request for return or refund must be made within 14 days of the product delivery date.
• The product must be in its original condition, free from any signs of wear, damage, or alterations.
• The return must include all original components and accessories provided with the product.

3. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at [email protected] to inform us of the return request.
• We will guide you through the return process, which may include providing photographs of the product or any defects as needed.
• Once the return is approved, you will be provided with a return address to send the product.

4. Return Shipping: The customer is responsible for covering the return shipping costs. We recommend using a tracked shipping service to ensure the safe and timely arrival of the returned item, however if tracking isn’t available please retain proof of postage, such as a dated postal receipt, for your records.

5. Refund Process: Refunds will be issued in the original payment method once we receive and inspect the returned product. Please allow up to 10 business days for the refund to be processed and reflected in your account.

6. Replacement Products: If your product is lost or damaged due to accidental damage, or mishandling, we offer replacement tags for purchase. Please visit our website or contact our customer support team to place an order for replacement.

7. Care and Maintenance: To ensure the longevity of your NFC tinytags products, we recommend the following care and maintenance guidelines:

• Do not wash your Tinytags product in a washing machine or tumble dryer.
• Avoid exposing the NFC chip to excessive pressure.

Please note that improper care or use of the Tinytags products, such as washing or putting them under excessive pressure, may may impact its functionality and reduce its effectiveness.  

If you have any questions or concerns about our Returns Policy or your Tinytags products functionality, please do not hesitate to contact our customer support team at [email protected] We are here to assist you and ensure your satisfaction with our products.

Tinytags reserves the right to update or modify this Returns Policy as needed, and any changes will be posted on our website with the updated effective date.

Updated: 09.08.2