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Terms and Conditions – tinytags

Welcome to tinytags! These terms and conditions (“Terms”) constitute the legal agreement between you (referred to as “you,” “your,” or “User”) and tinytags Ltd (“we,” “us,” “our”), governing your use of the tinytags website and services. Please carefully read and save these Terms for your reference. By accessing or using the tinytag website and services, you agree to be bound by these Terms.

1. Definitions In this agreement:

      • “Carrier” refers to any person or business contracted by us to carry Goods from us to you.

      • “Consumer” means any individual who, in connection with this agreement, is acting for a purpose which is outside their business.

      • “Content” includes any content in any form published on the tinytags website by us or any third party with our consent.

      • “Goods” means any products offered for sale on the tinytags website.

      • “tinytags Website” refers to any website owned or controlled by tinytags Ltd.

      • “Post” means to display, exhibit, publish, distribute, transmit, and/or disclose information, Content, and/or other material on the tinytag website.

      • “Service” means by visiting our site and/or purchasing from us.

    2. General Conditions

        • The services are intended for users who are residents of the United Kingdom

        • We reserve the right to refuse service to anyone for any reason at any time. 

        • If you use the tinytags Website and make an order on behalf of another person, you warrant that you have full authority to do so.

        • We do not guarantee that Goods advertised on the tinytags Website are available. The terms applicable to you are those posted on the tinytags Website on the day you order Goods.

        • The price of Goods may change, but it will not affect the price charged to you at the time of purchase.

        • If you buy Goods from us through arrangements not involving payment via the tinytags Website, these terms still apply.

        • We reserve the right to refuse delivery to countries we do not serve.

      3. Acceptance of Your Order

          • Your order is considered an offer to buy from us, and acceptance occurs when we dispatch the Goods.

          • If we do not have all the ordered Goods in stock, we may offer alternatives, which you can accept or cancel the order.

        4. Price and Payment

            • Prices for Goods are clearly listed on the tinytags Website.

            • Prices may change, but we will not change the price after you place an order.

            • If we under-price Goods by mistake, we will not be liable to supply them at the stated price unless we notify you before dispatch.

            • Delivery charges are displayed on the tinytags Website, separate from the price of Goods.

            • If we owe you money for any reason, we will credit your credit or debit card within 14 days.

            • We take measures to ensure the security of your credit card information when using the tinytags Website.

          5. Cancellation and Refunds

              • Consumer Rights: Please refer to our Returns and Refunds policy for information on your rights under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

            6. Liability for Subsequent Defects

                • Please inspect received Goods immediately. Failure to report defects within 30 days of receipt implies acceptance.

                • The procedure for returning faulty Goods is outlined in our Refunds and Returns policy.

                • We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

              7. Delivery and Pick Up

                  • Goods are typically delivered within 7 days from the order date.

                  • Deliveries will be made by the Carrier to the address provided in your order.

                  • If Goods arrive damaged, please notify us immediately.

                8. Goods Returned

                    • Goods may only be returned if there was a defect at the time of purchase or we have agreed in correspondence to accept the return.

                    • Please see our Refunds and Returns policy. Please email [email protected] before returning any goods and we will provide a returns process. If we agree the goods are faulty we will: refund the cost of the return postage and repair or replace the Goods as we choose.

                  9. Disclaimers

                      • We do not provide any representation or warranty for:

                      • Goods Quality: We do not guarantee the quality of our products.

                      • Implied Warranties: Any implied warranties or conditions regarding the merchantability or fitness of our products for a particular purpose.

                      • Goods Correspondence: The alignment of the Goods with any descriptions.

                      • Goods Appropriateness: The suitability or appropriateness of the Goods for your specific purpose.

                      • We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.

                      • We make no representation or warranty and accept no responsibility in law for:
                            • accuracy of any Content or the impression or effect it gives;

                            • delivery of Content, material or any message;

                            • privacy of any transmission;

                            • any act or omission of any person or the identity of any person who introduces himself to you through Our Website;

                            • any aspect or characteristic of any goods or services advertised on Our Website;

                        • Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.

                        • We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.

                        • You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.

                      10. Your Account with Us

                          • You agree to provide accurate and complete information about yourself.

                          • You are responsible for maintaining the confidentiality of your account and password.

                          • You are responsible for all activities under your account and should notify us immediately of any unauthorised access.

                          • Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

                        11. Restrictions on What You May Post

                            • You agree not to post Content that is malicious, defamatory, illegal, offensive, or violates any laws.

                            • You may not use Our Website for commercial purposes without our consent.

                          12. Your Posting: Restricted Content

                              • We may refuse or edit or remove a Posting which does not comply with these terms:

                              • Your Posts must not contain hyperlinks or keywords irrelevant to the Content or not authorised by us

                              • You may not use our name, logos, trademarks without our written consent.

                              • You may not post inaccurate, false, or misleading information.

                            13. How We Handle Your Content

                                • Please review our Privacy Policy, which complies with data protection laws.

                                • Content Posted on public areas of Our Website is publicly accessible, and we have no control over who sees it.

                                • By Posting Content, you authorise us to publish feedback, comments, and ratings about your activity on Our Website.

                              14. Removal of Offensive Content

                                  • We are not obligated to monitor user activity but may do so.

                                  • To report offensive Content, please use the “Contact us” tab or email [email protected] and we will investigate. We may remove it or re-instate the content about which you have complained.

                                15. Security of Our Website

                                You now agree that you will not:

                                    • modify, copy or cause damage to our website or software within it.

                                    • link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser.

                                  16. Intellectual Property

                                  We are committed to safeguarding intellectual property rights associated with our Goods and Our Website, including copyrights within the Content, whether provided by us or any other content provider. This encompasses copyrights in text, graphics, logos, icons, images, audio clips, digital downloads, data, and software.

                                  With the exception of the conditions specified below, you are prohibited from copying, modifying, publishing, transmitting, transferring, selling, reproducing, creating derivative works from, distributing, performing, displaying, or exploiting any portion of the Content, whether in whole or in part.

                                  You are not authorised to employ our name, logos, trademarks, or any other Content on any website, whether it belongs to you or another individual.

                                  Subject to the other stipulations in this agreement, you may download or copy Content solely for your personal use, provided you retain all copyright and other notices embedded within it. Electronically storing a substantial portion of any Content is strictly prohibited.

                                  16. Dispute Resolution

                                      • If you are dissatisfied with our services or have a complaint, you must notify us via email at [email protected]

                                      • Should a dispute remain unresolved through the above process, we encourage you to engage in mediation or arbitration with us in good faith.

                                    Pricing and Payment

                                    We offer subscription plans, both annual and monthly, depending on your selection during the payment process at the time of purchasing the Services.

                                    For annual subscription plans, unless you have opted out of automatic renewal or informed us of your desire not to renew, your plan will automatically renew at the conclusion of the current subscription period, extending for the same duration as your initial subscription. You can manage your renewal preferences by adjusting your billing settings. Log into my.tinytags.co.uk or access MEMBERS LOGIN to view.

                                    Your credit/debit card will be automatically charged around the time your subscription plan is set for renewal, unless you notify us of your intention not to renew.

                                    Ahead of your annual subscription plan’s renewal date, we will send you a Renewal Notice approximately 30 days prior. The Renewal Notice will be sent to the email address provided at purchase. This notice will include:

                                    The new pricing plan and associated fees and charges, The subscription period, Instructions on how to cancel your subscription and, if applicable, seek a refund.

                                    Monthly Subscriptions: All monthly subscriptions will renew automatically on a monthly basis until you choose to cancel your account, which you can do at any time by accessing your account via my.tinytags.co.uk or MEMBERS LOGIN.

                                    Exceptions to Automatic Renewal: If you are in a dispute with us or have previously initiated a chargeback/transaction reversal that we have successfully contested, your Services will not automatically renew when your existing service term concludes. Please note that unless required by law, we are unable to refund contested charges due to the costs associated with addressing such disputes.

                                    If you have received a discount via an introductory or special promotional offer when subscribing, the Services will automatically renew at the prevailing non-discounted rate displayed on our site when your subscription plan is due for renewal. Your right to cancel remains unaffected.

                                    Our subscription plans are available on an annual or monthly basis, both renewing on their respective anniversaries and extending for the same duration.

                                    Payments

                                    By ordering the Services, you agree to settle all fees and charges at the time of your order or as outlined in any Renewal Notice.

                                    Should the credit/debit card on file with us expire or not permit automatic renewals, it is your responsibility to contact us to renew the Services or update your card details via your account’s billing preferences. Failure to renew your Services upon its anniversary date, under these circumstances, will result in access termination.

                                    Ensuring the accuracy of your credit/debit card billing information with us is your responsibility. We also accept specific pre-paid payment methods.

                                    Currency: If you are using the Services in the United Kingdom, all payments are processed in UK pounds sterling.

                                    Billing Issues and Support

                                    You should promptly inform us of any billing problems or discrepancies upon becoming aware of them. We will make every effort to assist you with your billing inquiries. Specifically, please reach out to us before initiating a chargeback with your bank, as we may be able to assist with your subscription plan.

                                    Cancellations and Refunds

                                    You retain the option to cancel the Services at any time, even in the event of changes to the Services or the contract terms. If you decide to cancel during your subscription plan, you may continue accessing the Services for the remaining duration of your subscription plan, provided you have fully paid for the Services and continue to comply with these terms and conditions.

                                    You can manage your billing preferences through the MEMBERS LOGIN. Alternatively, if you require assistance, you can send your cancellation request to [email protected]

                                    Please note that you may not be eligible for a refund upon cancellation, as outlined in the ‘Refunds and Returns Policy’ section.

                                    Refunds

                                    Refund Policy for Annual Subscription Plans

                                    We provide a 14-day cancellation period starting from the day of your purchase, allowing for cancellation for any reason for all annual subscription plans. If you choose to cancel your annual subscription plan within this 14-day period, we will issue a full refund.

                                    This 14-day cancellation period and refund policy do not apply if you are on a monthly subscription plan.

                                    For annual subscription plans that auto-renew, you can cancel and receive a full refund within the initial 14 days of the new subscription period commencing.

                                    If you opt to cancel after this 14-day period following the renewal of your annual subscription plan, you will receive a pro-rata refund.

                                    Refund Policy for Monthly Subscription Plans

                                    We offer a 14-day cancellation period starting from the day of your purchase, allowing for cancellation for any reason for all monthly subscription plans. If you choose to cancel your monthly subscription plan within this 14-day period, we will issue a refund for the subscription only.

                                    If you decide to cancel after this 14-day period following the renewal of your monthly subscription plan, you will receive a pro-rata refund.

                                    Cancelling Your Account and Requesting a Refund

                                    Requesting a refund is a straightforward process provided you meet our Returns and Refund policy criteria. You can:

                                        1. Contact us using the Contact us form
                                        2. Email us at [email protected]

                                      1.  

                                      Effects of Cancellation or Termination

                                      If we have cancelled or terminated your subscription plan, you must immediately cease all use of the Services.

                                      If you opt to cancel or terminate your subscription plan and are not eligible for a refund, you will maintain access to the Services for the remainder of your subscription plan duration, subject to these terms and conditions.

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